Create Tickets in Jira¶

The CIRRUS team uses Jira to track and manage all requests, issues, and service deployments. Tickets created in Jira follow the team’s Kanban workflow, ensuring visibility and accountability throughout the lifecycle of your request.

Jira Authentication¶

If you are not logged into Jira or lack the proper permissions, you may encounter an error when accessing the ticket-creation page.

Solution: Click the Login link and you’ll be automatically redirected back to the Create Issue screen.
If access is denied, submit an access-request ticket and a Jira administrator will grant you permission to the CIRRUS project.

Request New Services¶

If you need a new service or want to deploy a new application, use the New Request form below:

New Service Request

Ticket Field Information¶

Field	Definition
Summary	Short description of your request.
Reporter	Not filled automatically, search for and select your name.
Description	Details of your request, including any relevant information, context, or error messages.
Attachment	Upload supporting images or log files (instead of pasting long logs in Description).
Assignee	Leave at Automatic; the Product Owner (PO) will re-assign as needed.
Epic Link	Defaults to User Requests, leave unchanged.

After clicking Create, you’ll be taken to the Issues page where your ticket appears in the backlog. A confirmation email (also sent to the Product Owner) will include a link to the ticket and the details you submitted.

Reporting an Issue¶

Use the Report Issue form to log bugs or incidents:

Report an Issue

Ticket Field Information¶

Field	Definition
Summary	Short description of the issue.
Reporter	Not filled automatically, search for and select your name.
Description	Detailed explanation of the problem, steps to reproduce, and any error messages.
Attachment	Upload screenshots or log files (instead of pasting long logs in Description).

Click Create to submit your issue. You’ll be redirected to the Issues page, where your ticket is listed in the backlog, and receive a confirmation email.

What Happens After Submission?¶

Your ticket is added to the Kanban backlog.
The Product Owner reviews, assigns, and prioritizes it.
You receive updates via Jira and email as the ticket progresses through the workflow.

Tip: Keep your ticket clear and focused,concise detail helps the team respond faster and more accurately.